There’s a better way for organizations to utilize their IT staff – free them up so they can work on strategic projects that improve competitive position, market share, and the bottom line. To help you achieve this, DataLink can handle all of your day-to-day IT monitoring and maintenance, or just when you need some extra help. Check out our ManageIT portfolio…
ProLink ManageIT
DataLink keeps your IT healthy by proactively addressing problems detected by industry-leading monitoring products and solutions that we deploy at your locations. Our ProLink ManageIT includes…
- Guaranteed response time window of 4 business hours
- First-attempt repair is always offsite to save on unnecessary travel charges and onsite minimums
- Dedicated primary Technical Consultant who visits you onsite to review your network health 4 times each year
- Business Solutions Consultant provides high-level onsite consultations 2 times each year
ProLink WatchIT
Maintaining a healthy network helps you stay within a predictable IT budget. Small problems can be identified and resolved before they get out of hand and drain your IT budget. Our ProLink WatchIT includes…
- Full monitoring and maintenance of servers and workstations
- Monitoring of a pre-approved third-party backup solution/service
- Service Level Agreement – Repair response time within 6 business hours
- Dedicated Primary Technical Consultant – Two (2) meetings a year, up to one (1) hour each, to review network health at no charge
- Business Solutions Consultant – One (1) meeting a year to review the network for growth and IT advancements at no charge
- If a project entails consulting with a Chief Technology Specialist for planning and design, consulting fees may be billable
ProLink RetainIT
You can also purchase a block of time for future services at a discounted, fixed labor rate. The time can be used for any purpose, including project assistance, technology implementations, onsite repairs, consulting, planning, and reviews. Our ProLink RetainIT includes…
- Guaranteed response time window of 8 business hours
- Dedicated primary technical consultant
- First-attempt offsite repair to save travel charges and onsite minimums
- Convenient renewal notification when available time balance falls to 20%
ProLink AssistIT
For organizations needing occasional IT support on a non-priority basis, we offer
ProLink AssistIT, which includes…
- Installing new business applications
- Monitoring the network and servers
- Troubleshooting hardware and software problems
- Moving to a new site location or expanding an office
- Adding a new site location
- Changing and / or upgrading hardware
- Changing and / or upgrading software
DataLink’s managed services free up your IT staff for strategic projects that can add real value to your business. We have plans to suit any business need and can recommend the best approach for you. Contact us today at 410.729.0440 or sales@DataLinkTech.com to get started.
